Can I have my apartment serviced daily like a hotel?
A mid week service is provided for bookings of 8 nights or more. We can arrange for your apartment to be serviced as often as you like for a fee as our standard quoted nightly rates are based on the fully self contained style of accommodation. Please advise our staff at the time of booking to arrange this.
Do the apartments have air conditioning?
Yes all of our apartments have air conditioning.
Do we have to bring our own linen? i.e. pillows, towels, sheets?
All linen is provided in the apartments. Our apartments are not serviced daily, bookings of 8 nights or longer do receive a mid stay service. All of our apartments do come fully equipped with laundry facilities for your use during your stay. Should you require extra linen or amenities during your we can certainly arrange this for an additional charge.
What is your child policy?
Children ages 0-2 years are free of charge using existing bedding. Adult rate applies for children ages 3-14 years.
Do you offer cot hire?
Cot hire is available for $10 per night. Must pre-advise resort prior to arrival.
Do you have safe, secure parking?
Yes we offer free secure undercover parking – 2.1m height restriction.
Is there a supermarket nearby?
Coles Supermarket, BWS liquor store, Brumby’s bakery and an AMCAL Chemist can also be located at the end of the Esplanade a short 4 minute walk from First Light Mooloolaba.
Is your reception open 24 hours?
No, unlike a hotel, self-contained apartments do not have a 24 hour reception.
Our reception hours are as follows:
- Monday – Friday: 8:30am – 5:00pm
- Saturday: 9:30am – 3:30pm
- Sunday: 10:30am – 3:30pm
What does "self-contained" mean?
Fully self contained means that our apartments are fully equipped with full kitchens, washing machines, dryers and many other typical household items. The fantastic thing about self contained is that it’s a home away from home, it gives you a choice, do we prepare a nice simple meal in tonight or do we dine out at one of Mooloolaba’s fantastic restaurants, use as many or as little of the Apartment facilities as you choose to suit your holiday style. Another advantage of being self contained is that once you have checked into your apartment you are free to enjoy the apartment and your holiday without interruption from housekeeping entering your apartment through out your stay.
What time is check-in?
Check-in time is 2.00pm. If you would like to discuss an earlier time to check-in please contact one of our reservations staff to discuss.
What time is check-out?
Check-outs are at 10am. If you would like to upgrade to a later check-out time please call one of reservations team members to discuss.
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